FAQ

Frequently Asked Questions (FAQ)

🛒 Ordering & Shipping

1. How can I place an order?
You can place an order directly on our website by selecting the products you want and proceeding to checkout. Need help? Just contact us via our contact page.

2. Do you ship internationally?
Yes, we ship to many countries worldwide. Please check our shipping policy or contact us for confirmation regarding your location. It’s your responsibility to check local laws before ordering.

3. How long does shipping take?
Shipping times depend on your location:

  • Domestic Orders: 1-3 business days

  • International Orders: 3-10 business days

4. What are the shipping costs?
Shipping costs are based on the destination and weight of your order. The total cost will be shown at checkout.

5. How can I track my order?
Once shipped, you'll receive a tracking number via email to follow your package.

🌿 Product Information

6. What is Mimosa and what are its benefits?
Mimosa (Mimosa hostilis, Jurema Preta) is a powerful natural botanical known for its skin-regenerating, antimicrobial, and wound-healing properties. It’s also highly valued in traditional herbal medicine and natural dyeing.

We ethically source our Mimosa from trusted growers in Brazil and guarantee 100% pure, sustainably harvested quality. Store it in a cool, dry place away from sunlight for best shelf life.

7. What is Dream Root and what are its benefits?
Dream Root (Silene capensis) is a sacred plant traditionally used by the Xhosa people of South Africa to enhance vivid dreams and support spiritual insight. It’s commonly used for dream work and lucid dreaming.

Our Dream Root is wild-harvested with care and is 100% natural and pure. Keep it stored in a dry, dark place to preserve potency and freshness.

8. What is Kanna and what are its benefits?
Kanna (Sceletium tortuosum) is a South African succulent known for its mood-enhancing, stress-reducing, and calming effects. It has been used for centuries to elevate mood and improve mental clarity.

Our Kanna is responsibly sourced from reputable cultivators and comes in pure form, without additives. Store in a sealed container, cool and dry, for maximum shelf life.

9. Are your products sustainably sourced?
Yes. All of our botanicals – including Mimosa, Dream Root, and Kanna – are ethically and sustainably harvested. We work closely with trusted suppliers who share our values of quality, purity, and respect for nature.

💳 Payments & Returns

10. What payment methods do you accept?
We only accept manual bank transfers to our verified business account. This method ensures security, transparency, and independence for both parties.

11. Do you offer refunds or returns?
Yes, under these conditions:

  • The product must be unopened and in original packaging.

  • Return requests must be made within 14 days of delivery.

  • Return shipping is at your expense unless the item was incorrect or damaged.

12. What if my order is lost or damaged?
Contact us within 10 days of delivery if your order is lost or damaged. We’ll help you resolve the issue.

⚖️ Legal & Safety

13. Are your products legal in my country?
You are responsible for checking the legality of our products in your country before placing an order. We are not liable for issues with customs.

14. Are your products safe to use?
Our products are sold for ethnobotanical and dyeing purposes only. Always consult a professional before use. Keep all items out of reach of children and pets.

15. What is the age requirement to order?
You must be at least 18 years old to place an order. By ordering, you confirm you meet this requirement.

📞 Contact & Bulk Orders

16. How can I reach customer support?
You can contact us via our website’s contact form. We're happy to help.

17. Do you offer wholesale or bulk discounts?
Yes, we offer volume discounts. Contact us with your request for a custom quote.