FAQ

Frequently Asked Questions (FAQ)

Ordering & Shipping

1. How can I place an order?
You can place an order directly on our website by selecting the products you want and proceeding to checkout. If you need assistance, feel free to contact us via our contact page.

2. Do you ship internationally?
Yes, we offer international shipping to many countries. Please check our shipping policy for details or contact us to confirm availability in your location. Also, make sure to check local laws and regulations regarding Mimosa bark.

3. How long does shipping take?
Shipping times vary depending on your location:

  • Domestic Orders: ... business days
  • International Orders: ... business days

4. What are the shipping costs?
Shipping costs depend on the destination and the weight of your order. The final cost will be calculated at checkout.

5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package through the delivery service.

Product Information

6. What is Mimosa and what are its benefits?
Mimosa (Mimosa hostilis Jurema Petra) is a versatile natural plant valued for its many beneficial properties. Traditionally, it has been used in herbal medicine, skincare, and natural dyeing, prized for its wound-healing, antimicrobial, and skin-regenerating properties.

Our product is sold exclusively as a natural dye and is intended for this specific purpose only.

7. Is your Mimosa sustainably sourced?
Yes, we ensure that our Mimosa is ethically and sustainably sourced from Brazil. We work with trusted suppliers to guarantee high-quality and responsible harvesting practices.

8. How should I store Mimosa products?
To maintain freshness and potency, store your Mimosa in a cool, dry place away from direct sunlight and moisture.

Payments & Returns

9. What payment methods do you accept?
We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • PayPal
  • iDEAL

10. Do you offer refunds or returns?
We accept returns under the following conditions:

  • The product must be unopened and in its original packaging.
  • The return request must be made within 14 days of delivery.
  • Customers are responsible for return shipping costs unless the product was defective or incorrect. If so, please contact us via the contact page.

11. What if my order is lost or damaged?
If your package is lost or arrives damaged, please contact us within 10 days of delivery. We will work with you to resolve the issue.

Legal & Safety Information

12. Is Mimosa legal in my country?
Laws regarding Mimosa vary by country. It is your responsibility to check local regulations before placing an order. We do not assume responsibility for orders seized by customs.

13. Are there any safety precautions I should take?
Mimosa is intended solely for use as a natural dyeing product. Please consult a qualified professional before use. Keep out of reach of children (persons under the age of 18) and pets.

14. What is the minimum age requirement to purchase Mimosa?
You must be at least 18 years old to place an order. By ordering from us, you confirm that you meet this age requirement.

Contact & Support

15. How can I contact customer support?
You can reach us via the contact form on our website.

16. Do you offer wholesale or bulk discounts?
Yes, we offer discounts for large orders. Please contact us via our contact page for more information.